Refund policy

TIMING

We have a 30-day return policy, which means you have 30 days after receiving your items to request a return or exchange one pair of opened ZoneFit™. If you've ordered multiple pairs of ZoneFit™ on your first order, we suggest wearing one pair to make sure your size is right before opening the other pairs you've ordered. All returns will be processed 48 hours after product has been received and inspected.

CONDITIONS

To ensure hygiene and fairness for all customers, our Best Pair Guarantee applies to your first pair only. Additional opened pairs are not eligible for return. Any item returned must be in its original condition, unaltered and without excessive wear beyond normal try on. Our 30-day Best Pair Guarantee does not cover damage or wear caused by misuse, negligence, or third-party handling after delivery.

HOW

If you would like to return or exchange your purchase from uxlwear.com, please contact us first so we can confirm your request and create a return label for you.

Use the return label provided to send the item back to us. Please return the item in its original packaging where possible, and keep your tracking information until the return has been received.

Once received, your return will be reviewed. Approved returns or exchanges are typically processed within 3 business days. During peak periods or holidays, processing times may be slightly longer. If an item does not meet return eligibility, our team will contact you with next steps.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

RETURN REGIONS

We currently support returns and exchanges for orders placed in the United Kingdom and the United States. 

If you have any further questions please contact support@uxlwear.com. Support hours: Mon–Fri, 9:00am–5:00pm Pacific Time / 10:00am–4:00pm UK time.